At Sensitive Stones, we want your checkout experience to feel just as seamless and secure as your shopping journey. Below, you’ll find the accepted payment methods, how your information is protected, and what to expect if an issue arises during payment.
Accepted Payment Methods
You can pay using any of the following options:
Secure Payment Processing
Your security matters to us. All payments are processed through secure, encrypted channels using advanced protocols that protect your personal and payment information. You can shop with confidence knowing your transaction is safe.
Currency
All transactions are processed in USD as shown at checkout. If you’re ordering internationally, your bank or card provider may apply additional conversion fees or exchange rates. Please check with your provider for details.
Payment Verification
To help prevent fraudulent activity, some orders may require additional verification. If that’s the case, a member of our team will reach out to confirm your details. Orders may be delayed if verification is not completed promptly.
Payment Issues
If your payment is declined or doesn’t go through:
Double-check with your bank or card provider to make sure your card is active and authorized for online purchases.
Some payment methods may require a quick confirmation — such as entering a verification code, approving a push notification, or confirming the transaction in your banking app.
Still need help? Just email us at hello@sensitivestones.com — we’re happy to assist.
Returns & Refunds
Refunds are always issued back to your original payment method once approved. Please allow 7–10 business days for the refund to appear, depending on your bank or card provider.
For full details, please refer to our Return & Refund Policy.
For any questions about payment, feel free to reach out — we’re happy to help.
Trade Name: Sensitive Stones
Legal Name: Piscero Co LLC (EIN 98-1795902)
Email: hello@sensitivestones.com
Phone: +1 (914) 904-7880
Registered Address: 525 Randall Ave #361 Cheyenne, Wyoming 82001, United States
Support hours: Monday – Friday, 9 AM – 5 PM (GMT-7)
