What materials and collections do you offer?
You’ll find all our pieces crafted in 925 sterling silver — a durable, hypoallergenic metal designed for lasting shine without the traditional luxury markup.
If you’re drawn to brilliance, our Signature Moissanite Collection features lab-grown stones with diamond-like sparkle and exceptional clarity.
For symbolic elegance, the Snake Jewelry Collection offers sculptural designs inspired by transformation and subtle strength.
Looking for something more delicate? The Dainty Minimalist Collection features cubic zirconia pieces — perfect for adding a touch of sparkle to your everyday style.
Where is your jewelry made?
We work with experienced jewelry ateliers in Belgium and China — regions known for their precision, refined techniques, and deep-rooted artistry. Each piece is made with care, using premium materials and techniques that reflect both traditional craftsmanship and modern quality standards. You’ll receive quietly luxurious jewelry that’s beautifully finished and made to be cherished.
Why choose moissanite?
Moissanite is a high-quality lab-created gemstone known for its exceptional brilliance. Moissanite is not a diamond, but a diamond alternative made from silicon carbide.
✅ Exceptional sparkle and fire
✅ Durable for everyday wear (9.25 on the Mohs scale)
✅ Lab-created and environmentally conscious
✅ Exceptional beauty without the diamond price tag
Perfect for those who love timeless elegance with a modern mindset.
Do moissanite pieces come with a certificate?
Yes — every moissanite piece includes a Certificate of Authenticity, most commonly from GRA (Gemological Research Association) or GTC (China National Gemstone Testing Center). If you'd like to confirm the certificate type for a specific item, just email us at hello@sensitivestones.com.
Can I personalize my jewelry?
Yes — we offer complimentary customization on most moissanite pieces. You can request:
✅ Name or logo engraving
✅ 14K/18K gold plating
✅ Custom chain lengths
Please note: some pieces may not be eligible for engraving due to size or design limitations.
Just leave a note at checkout or email us at hello@sensitivestones.com to confirm your request. We’ll get back to you within 24 hours. Looking to upgrade to solid gold? Email us and we’ll provide a custom quote.
Do you ship internationally?
We currently only ship to the U.S., but we’re working on expanding to more countries soon!
How much is shipping?
We offer free standard tracked shipping for all orders to the U.S.
I placed my order! When will it be shipped?
Orders are processed in 1–3 business days. Shipping usually takes 5–10 business days, depending on your location. Most orders arrive within 6–13 business days from the date of purchase.
If your order contains multiple items, they may be shipped separately at no extra cost to ensure faster delivery. You’ll receive a separate shipping notification for each package.
Note: Business days are Monday through Saturday, excluding public holidays. Delivery times may vary slightly during holidays or due to carrier delays.
How do I track my order?
You'll receive a tracking link by email once your order ships.
Your tracking page will display the estimated delivery date and real-time status updates for your shipment.
If you don’t see the email, check your spam or promotions folder. Still need help? Email us at hello@sensitivestones.com.
How do pre-orders work?
Some products are available as pre-orders when they are temporarily not in stock or coming soon. Full payment is required, and your estimated shipment date will be shown at checkout and in your order confirmation. You’ll receive a tracking email when your item ships.
My order hasn’t arrived - what should I do?
We’re sorry to hear that! If your order hasn’t arrived within the estimated timeframe, email us at hello@sensitivestones.com with your order number. We’ll review your shipping and tracking information, investigate with the courier if needed, and advise you on the next steps.
My order is marked as delivered but I did not receive it - what should I do?
If your order tracking shows “delivered” but you haven’t received your package, check with household members, neighbors, your building manager, or mailroom in case parcels were accepted on your behalf. If you still can’t locate your package, contact us at hello@sensitivestones.com so we can assist with the next steps.
If you purchased Worry-Free Shipping Protection, claims can be submitted directly with Seel for faster resolution.
What payment options are available?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as Shop Pay, Google Pay, Apple Pay, and more. All transactions are securely encrypted at checkout.
Will I be charged tax at checkout?
For U.S. orders, sales tax is collected where required by law and is calculated at checkout based on your shipping address.
Can I cancel my order/pre-order?
You may request cancellation of your order or pre-order any time before it has shipped or been fulfilled. For custom or personalized creations, cancellation is only possible before production begins. Once shipped, fulfilled, or after production starts (for custom items), orders may not be canceled.
If you need to cancel or modify your order, please contact us immediately at hello@sensitivestones.com and we'll do our best to help.
What is your return policy?
We accept returns within 30 days for items that arrive damaged, defective, incorrect, or with quality issues. Contact us at hello@sensitivestones.com with photos to start your return. Returns require pre-authorization.
For full details, see the complete return policy 🔗 Return & Refund Policy
Can I return an item if I ordered the wrong size?
We offer a one-time free size exchange for rings and bracelets within 14 days of delivery (item must be unworn and in original condition). Necklaces and earrings are not eligible for size exchanges.
Price adjustments may apply based on the new size selected. For full details, please review 🔗 Returns & Exchanges Policy
What about custom or personalized items?
Custom or personalized items (engraved or specially made) can only be returned if they arrive defective, damaged, or incorrect. They cannot be returned for other reasons.
How long does a refund take?
Refunds are processed within 5–10 business days after we receive and inspect your return. Your refund will be issued to the original payment method. Please allow extra time for your bank or payment provider to complete the transaction.
How do I care for my jewelry?
Keep your pieces radiant with these simple tips:
✅ Store Safely: Use a soft pouch or separate compartment to prevent scratches.
✅ Avoid Harsh Chemicals: Perfume, hairspray, and cleaning agents can dull shine.
✅ Wipe Regularly: Use a soft, lint-free cloth to remove oils and residue.
✅ Remove Before Activities: Take off jewelry before showering, swimming, or working out.
For full care guidelines, see our Jewelry Care Tips 🔗
Is there a warranty?
Yes — all jewelry includes a 1-year warranty covering manufacturing defects.
This warranty does not cover:
❌ Accidental damage
❌ Normal wear and tear
❌ Third-party alterations or repairs
❌ Complimentary or promotional gift items
For full details, see our 🔗 Product Warranty
Do you have a retail location?
We’re a fully online business and do not operate a retail storefront. Our business is registered at 525 Randall Ave #361, Cheyenne, Wyoming 82001, United States.
Please note: We do not offer in-person visits or pickups. All orders are processed online and shipped directly to you.
How can I contact you?
Email: hello@sensitivestones.com
Response time: Within 24 hours on business days
Phone: +1 (914) 904-7880
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time (MT)
Chat: Use our 24/7 chat feature (click the chat button on our site) for immediate assistance with common questions.
