We offer free, insured shipping on all orders within the US & UK.
Shipping is only available within the US & UK. We do not currently ship to other international destinations.
Expedited shipping is not available at this time.
Once your order has shipped, you will receive a tracking email with a link to monitor your shipment.
Track your order here: Track My Order
Didn't receive the email? Check your spam or promotions folder. If you still need help, contact us at hello@sensitivestones.com.
We offer a 14-day return policy. Items must be unused, unworn, in their original packaging, with proof of purchase.
To start a return, contact us at hello@sensitivestones.com. Returns sent without prior approval will not be accepted.
Return shipping is free on eligible returns. No restocking fees apply
For full details, visit: Return and Refund Policy
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at hello@sensitivestones.com so we can resolve the issue.
Non-returnable items include:
If you're unsure whether your item qualifies, reach out to us at hello@sensitivestones.com.
The fastest way to exchange an item is to return it first. Once your return is approved, place a new order for the replacement.
Refunds are processed within 10 business days after return approval. Bank processing times may vary.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at hello@sensitivestones.com
For full return, refund, and exchange details, visit: Return and Refund Policy
Yes! All jewelry comes with a 1-year warranty, covering repairs or replacements for any manufacturing defects. This does not include accidental damage, normal wear, or third-party modifications. Gift items, including complimentary or promotional gifts, are not covered under warranty.
Learn more: Product Warranty
Yes! Our moissanite jewelry includes a certificate of authenticity from a recognized gemstone testing laboratory, such as GRA (Gemological Research Association) or GTC (China National Gemstone Testing Center), to verify the quality of the stones. The type of certification may vary depending on the supplier and specific product. If you would like to confirm the certification type before purchasing, please feel free to contact us.
Full care guide: Jewelry Care Tips
Yes! We offer customization for our moissanite jewelry. Certain customizations, such as name or logo engraving, 14K/18K plating, and custom chain lengths, are available at no additional charge. However, some pieces may not be eligible for engraving due to size limitations.
If you have a customization request, you can leave a note at checkout, and we will always reach out to confirm whether the selected piece is eligible. You can also email us at hello@sensitivestones.com—we respond within 24 hours.
For material changes, such as upgrading from 925 sterling silver to solid gold, please email us with your request, and we will provide a quote.
Our office address is located at: 525 Randall Ave #361, Cheyenne, WY 82001, US.
We are an online store only. Our office is not open to the public for in-person visits or purchases.
You can reach us at hello@sensitivestones.com. We aim to respond to emails within 24 hours on business days.Â
Alternatively, you can call or text us at +1 (914) 904-7880.
Our support hours are Monday – Friday, 9:00 AM – 5:00 PM (GMT -7).
