What materials and collections do you offer?
You’ll find all our pieces crafted in 925 sterling silver — a durable, hypoallergenic metal designed for lasting shine without the traditional luxury markup.
If you’re drawn to brilliance, our Signature Moissanite Collection features lab-grown stones with diamond-like sparkle and exceptional clarity.
For symbolic elegance, the Snake Jewelry Collection offers sculptural designs inspired by transformation and subtle strength.
Looking for something more delicate? The Dainty Minimalist Collection features cubic zirconia pieces — perfect for adding a touch of sparkle to your everyday style.
Where is your jewelry made?
We work with experienced jewelry ateliers in Belgium and China — regions known for their precision, refined techniques, and deep-rooted artistry. Each piece is made with care, using premium materials and techniques that reflect both traditional craftsmanship and modern quality standards. You’ll receive quietly luxurious jewelry that’s beautifully finished and made to be cherished.
Why choose moissanite?
Moissanite is a lab-created gemstone originally discovered in a meteorite — known for its incredible brilliance, durability, and ethical sourcing. Moissanite delivers diamond-like brilliance with a more conscious, accessible approach to fine jewelry.
✅ Exceptional sparkle and fire
✅ Durable for everyday wear (9.25 on the Mohs scale)
✅ Lab-created and environmentally conscious
✅ Exceptional beauty without the diamond price tag
Perfect for those who love timeless elegance with a modern mindset.
Do moissanite pieces come with a certificate?
Yes — every moissanite piece includes a Certificate of Authenticity, most commonly from GRA (Gemological Research Association) or GTC (China National Gemstone Testing Center). If you'd like to confirm the certificate type for a specific item, just email us at hello@sensitivestones.com.
Can I personalize my jewelry?
Yes — we offer complimentary customization on most moissanite pieces. You can request:
✅ Name or logo engraving
✅ 14K/18K gold plating
✅ Custom chain lengths
Please note: some pieces may not be eligible for engraving due to size or design limitations.
Just leave a note at checkout or email us at hello@sensitivestones.com to confirm your request. We’ll get back to you within 24 hours. Looking to upgrade to solid gold? Email us and we’ll provide a custom quote.
Do you ship internationally?
We currently ship only to the U.S. and U.K.
Free, insured shipping is included with all orders to these regions.
What’s the shipping cost?
Shipping is free and fully insured on all orders delivered to the U.S. and U.K.
When will my order arrive?
Orders within the U.S. and U.K. are processed in 1–3 business days. Shipping usually takes 5–10 business days, depending on your location. Most orders arrive within 6–13 business days from the date of purchase.
Delivery times may vary slightly during holidays or due to carrier delays.
How do I track my order?
Yes — you'll receive a tracking link by email once your order ships.
If you don’t see the email, check your spam or promotions folder. Still need help? Email us at hello@sensitivestones.com.
What payment options are available?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as Shop Pay, Google Pay, Apple Pay, and more. All transactions are securely encrypted at checkout.
Will I be charged tax at checkout?
For U.S. orders, sales tax is collected where required by law and is calculated at checkout based on your shipping address.
If you place your order via the Shop App, sales tax will be automatically collected in accordance with marketplace tax regulations.
For U.K. orders, VAT is already included in the price you see — no additional tax will be charged at delivery.
How do I cancel or change my order?
If you change your mind about your order, please reach out to us as soon as possible at hello@sensitivestones.com so we can assist before it ships.
What is your return policy?
You can return any item within 14 days of delivery if it’s unused, unworn, and in original packaging — including the jewelry box and certificate (if applicable).
✅ Free return shipping (U.S. & U.K.)
✅ No restocking fees
Returns must be approved before sending. Email us at hello@sensitivestones.com to get started.
Which items are non-returnable?
We’re unable to accept returns on:
❌ Custom or personalized items
❌ Items marked Final Sale
❌ Gift cards
Not sure if your item qualifies? Just reach out.
What if my item is damaged or incorrect?
If your item arrives damaged, defective, or not as described, contact us right away at hello@sensitivestones.com — we’ll make it right.
What if my order never arrives?
If your order hasn’t arrived within the estimated timeframe, email us at hello@sensitivestones.com with your order number. We’ll investigate with the courier and offer a resolution — either a replacement or refund, depending on the case. All orders are tracked and insured.
How do I exchange an item?
For a quick exchange, return your item first. Once approved, you can place a new order. To begin an exchange, email us at hello@sensitivestones.com.
When will I receive my refund?
You'll receive your refund within 10 business days of return approval. If it’s been more than 15 business days and you haven’t seen it, just email us — we’ll look into it right away.
How do I care for my jewelry?
Keep your pieces radiant with these simple tips:
✅ Store Safely: Use a soft pouch or separate compartment to prevent scratches.
✅ Avoid Harsh Chemicals: Perfume, hairspray, and cleaning agents can dull shine.
✅ Wipe Regularly: Use a soft, lint-free cloth to remove oils and residue.
✅ Remove Before Activities: Take off jewelry before showering, swimming, or working out.
Is there a warranty?
Yes — all jewelry includes a 1-year warranty covering manufacturing defects.
This warranty does not cover:
❌ Accidental damage
❌ Normal wear and tear
❌ Third-party alterations or repairs
❌ Complimentary or promotional gift items
For full details, see our Product Warranty 🔗
Where is your business based?
We’re an online-only brand.
Our office is based at: 525 Randall Ave #361, Cheyenne, WY 82001, U.S.
Please note: we don’t offer in-person visits or pickups.
How do I contact support?
You can reach us anytime at hello@sensitivestones.com — we aim to respond within 24 hours on business days.
Alternatively, feel free to call or text us during support hours:
US Customer Care: +1 (914) 904-7880
UK Customer Care: +44 7532 769 679
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT -7)
Is support available 24/7?
Yes — just click the chat button on our site. Our virtual assistant is available 24/7 to help with common questions and guide you in real time.
