Product Warranty

Product Warranty

At Sensitive Stones, we take pride in crafting each piece with elegance, beauty, and lasting quality. To ensure your peace of mind, we offer a 1-Year Product Warranty that protects against manufacturing defects—so you can shop with confidence.

1-Year Product Warranty

We stand behind our craftsmanship and carefully inspect every piece before shipping. We make every effort to ensure your jewelry is free from manufacturing defects at the time of delivery. If your jewelry has a manufacturing defect, we will repair or replace it free of charge within one year of purchase.

✅ What’s Covered

Our 1-Year Warranty covers:

  • Loose or missing stones
  • Structural or craftsmanship defects (e.g., broken clasps, link separation, faulty settings)
  • Premature tarnishing or plating wear
  • Damage not caused by misuse, impact, or third-party modifications

❌ What’s Not Covered

Our warranty does not cover:

  • Accidental damage or misuse (e.g., drops, impacts, improper storage).
  • Normal wear and tear, including minor scratches over time.
  • Water damage (unless explicitly marked as water-resistant).
  • Lost or stolen items.
  • Repairs or modifications performed by third-party jewelers (these will void the warranty).
  • Gift items, including complimentary or promotional gifts

Return Shipping Policy

Customers are responsible for return shipping costs when sending an item for inspection. If the item is deemed defective under our warranty, we will cover the cost of repair or replacement.

Post-Warranty Repair Services

Beyond the one-year warranty period, we offer discounted repair services to help maintain the longevity of your jewelry. Please contact us for a personalized quote.

How to Request a Warranty Claim

If you believe your item qualifies for warranty service:

  1. Contact our Customer Care Team at hello@sensitivestones.com.
  2. Provide your order details and a clear photo of the defective item.
  3. If eligible, you will receive return instructions. The defective item must be sent back before a replacement can be issued.

Business & Contact Information

Phone: +60 16-580 6771
Email: hello@sensitivestones.com
Address: 3, Jalan 19/7, 46300 Petaling Jaya, Selangor, Malaysia

Support Hours:
Monday to Friday: 09:00 AM to 5:00 PM