Shipping policy

Last updated: August 31, 2026

At Sensitive Stones, we want every order to reach you smoothly, securely, and on time. This policy covers order processing, delivery timelines, shipping coverage, and tracking. By placing an order, you agree to the terms below.

In this policy:

• General
• Shipping information
• Delivery conditions
• Order cancellations
• Tracking notifications
• Duties & taxes
• Business & contact information

1. General

All orders are subject to stock availability. While we strive to keep our inventory up to date, occasional discrepancies may occur. If an item is out of stock, we'll fulfill the available items in your order and contact you about any backordered items. You may choose to wait for restocking or receive a refund for the unavailable items.

2. Shipping Information

2.1 Shipping Cost

We offer free standard tracked and insured shipping on all orders to the United States, United Kingdom and Canada, with no minimum spend required. For U.K. and Canadian orders, import duties and taxes are also included (see Duties & Taxes).

Orders to all other countries ship with tracked and insured delivery for a flat rate of $14.99, with import duties, taxes, and brokerage fees included (see Duties & Taxes).

2.2 Order Cut-Off Time

Order cut-off time is 2:00 PM ET. Orders placed after this time begin processing the next business day.

2.3 Fulfillment Origin

All orders are packed and dispatched from our partner warehouses in the U.S. and China. Final delivery is handled by our carrier network in your destination country.

2.4 Where We Ship

We ship worldwide. If your country isn't available at checkout, email us at hello@sensitivestones.com and we'll let you know if we can help.

2.5 What "Insured Shipping" Covers

Every order ships with tracked and insured delivery. This coverage protects your order while it is in transit — from the time it leaves our warehouse until it is delivered to the address on your order. If a parcel is lost, damaged, or stolen in transit before delivery, we will make it right with a replacement or refund once confirmed.

Coverage applies up to the point of delivery. Once the carrier's tracking confirms your parcel was delivered to the address on your order, with proof of delivery where available, it is considered received. Packages taken after a confirmed delivery (for example, from a doorstep, porch, or other location at the address) fall outside this coverage, as they are no longer in transit.

We know that is frustrating when it happens, and we will always help. If a parcel goes missing after a confirmed delivery, contact us and we will share the proof of delivery, open a review with the carrier, and support any police report you choose to file. To help your order arrive safely, you're welcome to add delivery instructions — such as a preferred drop location — in the order notes at checkout.

3. Delivery Conditions

3.1 Estimated Delivery Times

Processing time is 1–3 business days for all orders (excluding Sundays and public holidays). Total delivery time is processing plus transit:

• United States: 5–9 business days transit — most orders arrive within 6–12 business days
• United Kingdom: 7–12 business days transit — most orders arrive within 8–15 business days
• Canada: 7–12 business days transit — most orders arrive within 8–15 business days
• All other countries: 7–12 business days transit — most orders arrive within 8–15 business days

Delivery times may vary based on your location, carrier delays, customs clearance, or seasonal volume.

Multiple-item orders: if your order contains multiple items, they may ship separately at no extra cost to ensure faster delivery. You'll receive a separate shipping notification and tracking link for each package.

3.2 Shipping Method

All orders are shipped with tracked standard delivery. U.S. orders are delivered through our U.S. carrier network, which includes the United States Postal Service (USPS) and our shipping partners for first-leg handling. U.K. and Canadian orders are delivered by Royal Mail and Canada Post respectively, or a comparable national carrier. Orders to all other countries are delivered by the national postal service or a partner carrier in your destination country. Every order includes tracking regardless of the carrier used.

3.3 Delivery Address Changes

Need to update your shipping address? Contact us at hello@sensitivestones.com within 24 hours of ordering (and before shipment) to amend it.

Customers are responsible for providing accurate and complete shipping information at the time of purchase. Sensitive Stones is not liable for failed or delayed deliveries resulting from an incorrect or incomplete address. Any additional charges for redelivery or return shipping caused by an incorrect address may be passed on to the customer.

3.4 Incomplete or Incorrect Addresses

Please make sure your shipping address is complete, including your house number or name and street. If a package is returned to us because the address provided was incomplete or incorrect, we can reship it to your corrected address for a reshipping fee. If you'd prefer to cancel instead, your refund will be issued once the package has been returned to us, less any return or handling charges we incur.

3.5 P.O. Boxes & Military Addresses

We ship to P.O. Boxes and APO/FPO/DPO addresses with standard postal services.

3.6 Out-of-Stock Items & Pre-Orders

Occasionally, some items may be unavailable when you place your order. In such cases:

• Out of stock: if an item in your order is out of stock, we'll notify you promptly. You can choose to wait for restocking or receive a refund for that item.
• Pre-orders: some products are offered as pre-orders when temporarily out of inventory or coming soon. A pre-order reserves the item; we collect full payment at checkout and fulfill your order as soon as it's available. The estimated shipment date is shown at checkout and in your order confirmation, and you'll receive a tracking email as soon as it ships.

3.7 Delivery Delays

If your order takes longer than expected, please contact us at hello@sensitivestones.com and we'll look into it right away.

3.8 Gift Orders

Sending an order as a gift? We're happy to help make it special. Add "include gift receipt" in the order instructions at cart, and we'll include a gift receipt without pricing in the package. You'll also receive a copy of the gift receipt by email within 24 hours of purchase for your records.

4. Order Cancellations

• You may request to cancel your order or pre-order any time before it has shipped (been fulfilled).
• For custom or personalized orders, cancellation is only possible before production begins.
• Once shipped, fulfilled, or after production begins (for custom/personalized), orders may not be canceled. For returns on qualifying items after delivery, see our Return & Refund Policy.

5. Tracking Notifications

You'll receive a shipment tracking email after dispatch. You can also track your order here using your order number, tracking number, or the email you used at checkout. Your tracking page shows the estimated delivery date and real-time status updates.

6. Duties & Taxes

6.1 Sales Tax

We collect sales tax on U.S. orders where required by law. Applicable taxes are calculated at checkout based on your shipping address.

6.2 United States

Orders shipped within the U.S. are not subject to additional import duties on delivery. Any applicable customs fees are covered by Sensitive Stones, so you won't be charged extra when your order arrives.

6.3 International Orders

Orders to the U.K., Canada and all other countries ship with duties and taxes paid. Import VAT, GST/HST, customs duties, and carrier brokerage fees are included in the price you pay at checkout, so there are no additional charges when your order arrives.

If you have any questions about what to expect before you order, email us at hello@sensitivestones.com and we'll do our best to help.

7. Business & Contact Information

For any questions about shipping or your order, we're here to help.

Trade name: Sensitive Stones
Legal name: Piscero Co LLC (EIN 98-1795902)
Email: hello@sensitivestones.com
Phone: +1 (914) 904-7880
US Mailing Address: 525 Randall Ave #361, Cheyenne, Wyoming 82001.
Support hours: Monday–Friday, 9 AM – 5 PM Eastern Time (ET)

By placing an order, you accept these Shipping Policy terms. This policy is subject to periodic revision; the latest version always applies.