At Sensitive Stones, we want you to feel confident in every purchase. If your item arrives damaged or doesn’t meet expectations, we’re here to make it right.
You can return both defective and non-defective items within 14 days of delivery.
To qualify for a return, the item must be in new, unworn condition and returned with its original packaging, including the jewelry box and certificate (if applicable).
Items that show signs of wear, alteration, or damage may not be eligible for a refund or exchange.
Once approved, we’ll send you a pre-paid return label (U.S. customers only) and step-by-step instructions.
Ship the item to our returns centre:
Sensitive Stones / Piscero Co LLC
525 Randall Ave #361
Cheyenne, WY 82001, US
Please do not send returns without prior authorisation.
Have questions? Reach us anytime at hello@sensitivestones.com.
If your jewelry arrives damaged, defective, or isn’t what you ordered, contact us right away. We'll prioritize resolving the issue and ensure you’re taken care of.
We’re unable to accept returns for the following:
Not sure if your item qualifies? Just email us — we're happy to help.
We accept exchanges for items that are in new, unused condition.
If you’d like to exchange an item, the fastest option is to return it for a refund and place a new order.
To request an exchange or get help with sizing or product selection, email us at hello@sensitivestones.com— we're happy to assist you.
If your order is delivered to a country in the European Union, you have the right to return it within 14 days for any reason.
To be eligible:
Your item must be unworn, unused, and in its original packaging
A receipt or proof of purchase may be required
This right applies regardless of item condition or reason for return.
Once your return is received and inspected, we’ll notify you of approval..
Refunds are processed within 10 business days of approval. Please allow additional time for your bank to process the transaction.
If it’s been more than 15 business days and you haven’t received your refund, please email us at hello@sensitivestones.com.
Have a question? We're here to help.
Trade Name: Sensitive Stones
Legal Name: Piscero Co LLC (EIN 98-1795902)
Email: hello@sensitivestones.com
Phone: +1 (914) 904-7880
Registered Address: 525 Randall Ave #361 Cheyenne, Wyoming 82001, United States
Support hours: Monday – Friday, 9 AM – 5 PM (GMT-7)
