Last updated: September 23rd, 2026
The short version:
- Your moissanite keeps its sparkle for life — or its color, for black moissanite — guaranteed
- 1 year of coverage on manufacturing defects
- Simple care keeps your gold finish looking its best
Need to return or exchange an unworn item? See our Returns & Exchanges page.
This warranty applies to orders placed on or after July 25th, 2026. Every Sensitive Stones piece is made to be worn for years. We back that two ways.
Lifetime Sparkle Guarantee
Moissanite doesn't cloud, dull, or lose its fire — it's the nature of the stone, and it lasts a lifetime. In the unlikely event a stone ever loses its brilliance on its own, we'll replace the stone or the piece for as long as you own it.
Lifetime Color Guarantee (Black Moissanite)
Black moissanite is opaque, so instead of sparkle its beauty is its deep, even color. That color is grown into the crystal — not a surface coating — so it will not fade, rub off, or wash out. We guarantee it for life: in the unlikely event a black moissanite stone ever loses its color on its own, we'll replace the stone or the piece for as long as you own it.
1-Year Craftsmanship Warranty
For one year from delivery, we cover manufacturing defects in materials and workmanship: loose or lost stones (not from impact), faulty clasps, broken or bent prongs under normal wear, and structural failure of the setting. If we confirm a defect, we repair or replace the piece free.
Caring for Your Jewelry
We make our jewelry two ways. Most pieces are 925 sterling silver finished with gold plating. Our 14K gold filled pieces carry a layer of solid 14K gold, at least 5% of the total weight, bonded to the core under heat and pressure and stamped 1/20 14K GF, so the surface that touches your skin is gold itself. Whichever you own, the same simple care keeps it looking its best:
- Remove it before showering, swimming, or exercise
- Keep it away from perfume, lotion, and chlorine
- Wipe with a soft cloth after wear, and store dry in a pouch
Gold plated pieces. Plating naturally mellows with time and wear — that's normal for all plated jewelry and isn't a defect. If your plating ever needs refreshing, ask us about our re-plating service.
14K gold filled pieces. The gold layer is bonded rather than plated, so with normal wear it holds its color and resists tarnish. Prolonged contact with chlorine, harsh chemicals and lotion is still worth avoiding. Re-plating does not apply to gold filled pieces, since the gold layer is part of the metal rather than a surface coating.
What this means for warranty claims: issues present on arrival (like uneven plating out of the box) are covered as defects. Natural wear over time — plating fade, tarnish from daily exposure, scratches, or bending — is part of normal use rather than a fault.
Making a Claim
Email hello@sensitivestones.com with your order number, a description, and clear photos or video. Photos of the item are required; we can't process claims for lost items without the product. We reply within 1–2 business days.
Questions?
Email: hello@sensitivestones.com
Phone: +1 (914) 904-7880
Support hours: Monday–Friday, 9 AM – 5 PM Eastern Time (ET)
Sensitive Stones is a trade name of Piscero Co LLC (EIN 98-1795902), 525 Randall Ave #361, Cheyenne, WY 82001, United States.
